Getting Unstuck: Transforming Conflict in Family Enterprises
Conflict in family businesses is natural and, in the right balance, can be a force for innovation, better decision-making, and clarity. However, too much conflict—or worse, avoided conflict—can cause families to get stuck. This “stuck” moment often arises when delicate topics are left unspoken, alignment falters, and relationships begin to strain.
Getting stuck doesn’t have to be permanent. With the right tools and mindset, families can get unstuck, transforming tension into progress and creating stronger bonds along the way. Here are strategies we recommend to move from stuck to unstuck in your enterprising family:
- Address Delicate Issues Early
Avoidance often leads to lingering conflict, which only deepens over time. Tackling issues promptly allows families to clear the air and refocus on their shared goals. Early conversations are key to getting unstuck before tensions take root.
- Balance Talking and Listening
When emotions run high, conversations can become a battle of words rather than a pathway to understanding. Getting unstuck requires active listening and thoughtful communication. Ensuring that everyone feels heard—and choosing clear, constructive language—sets the stage for collaboration.
- Foster Empathy and Openness
Empathy is one of the most powerful tools for getting unstuck. By actively seeking to understand another’s perspective, family members can shift from confrontation to connection. This openness creates an environment where solutions feel possible.
- Embrace the Possibility of Being Wrong
Even when you’re confident in your position, allowing for the possibility that another perspective could hold value—or that a compromise could be the best path forward—can unlock creativity and collaboration. Being open to adjusting your viewpoint is a critical step toward progress.
- Focus on Clarity, Not Winning
A family that’s stuck often gets mired in the need to “win” an argument or prove a point. But clarity, not competition, is the goal. When family members prioritize understanding over being right, they create space for forward momentum and shared success.
- Don’t Be the Roadblock
Sometimes, a single family member’s reluctance to engage in difficult conversations can prevent the entire family from making progress. Whether it’s fear of change, discomfort with conflict, or an unwillingness to face tough realities, one person should not have the power to stall discussions that impact everyone. Progress requires participation—being open to dialogue and willing to move forward ensures that no one person holds the family back.
Getting Unstuck as a Family
Every family faces moments where they feel stuck—where conversations stall, emotions run high, and decisions are paralyzed. These moments can feel overwhelming, but they’re also opportunities for growth. Getting unstuck requires resilience, intentionality, and a willingness to face challenges head-on.
In many cases, bringing in a trusted outside facilitator can help families move forward. A neutral perspective can ensure that all voices are heard, provide structure to difficult conversations, and help reframe challenges in a way that leads to solutions. At Wingspan, we frequently serve as facilitators for families looking to navigate these moments, helping them turn stuck points into turning points.
By addressing conflict constructively, fostering genuine alignment, and engaging the right support when needed, families not only navigate challenges but also strengthen their governance, relationships, and long-term legacy.
When families bring their best selves to the table, even the toughest conflicts can lead to incredible outcomes. With the right tools—and the right approach—getting unstuck can be the start of something transformative.
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